Do What You Say You’ll Do!
I love the quote by Henry Ford, “You can’t build your reputation on what you are going to do.” Care to comment Joe and Wanda?
Joe Kerr: So what are you trying to say? Listen, I’m a busy man. Sure I said I’d get my portion of the project done before the end of the year, but you have no idea how much we got slammed in the last few weeks due to the holiday rush. Besides, name me one other person that got their part done!
Wanda B. Goode: Good quote. I also like the one in William Werther’s book, Dear Boss – “One hundred kind refusals are better than one broken promise.” If managers realized the devastating impacts caused by broken promises (to them, their teams, and their organizations) maybe there would be fewer occurrences. I’ll leave you with one more quote. In David Maister’s post on reputation he states, “The fastest and surest way to fail is to break your word.”
Stumble it!
