Joe and Wanda on Management

Joe Kerr and Wanda B. Goode, two characters from Nick McCormick’s book, “Lead Well and Prosper,” dispense their management wisdom

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Can’t Say Thank You Too Often

3 November, 2009 (22:50) | Employee Retention, Leadership, Management, Productivity, Recognition | By: Administrator

Here’s another nugget from the book, Instant Turnaround, by Harry Paul and Ross Reck.

A Harvard Business Review research study found that most employees are excited when they start a new job. The excitement is short-lived however. In 85 percent of the companies surveyed the level of excitement declines sharply in the first six months and continues on a downward trajectory in the years that follow. One of the main reasons for this is that their managers didn’t thank them for a job well done, but instead, were quick to criticize them for their mistakes.

What these managers fail to realize is that if they would focus their efforts on showing sincere appreciation to their employees instead of pointing out mistakes, their employees would work harder and make far fewer mistakes. Saying “thank you” often not only energizes your employees, it makes you a more effective manager.

Joe and Wanda?

Joe Kerr: Thanks so much for pointing that out to me, genius! That’s super advice. You did hear me say, “Thank you,” correct? I’m already improving, aren’t I? By the way I’m expecting you to step up your game and become more productive as a result of my gratitude.

Wanda B. Goode: This seems so simple but it’s not. If it were easy, everyone would be doing it. It’s a lot easier to forget to say thank you and focus on the mistakes. A sincere thank you for the reminder.

A related post…

Just Say Thank You. (Period)

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