In his book, Outliers, Malcolm Gladwell relays the following quote:
“Hard work is a prison sentence only if it doesn’t have meaning. Once it does, it becomes the thing that makes you grab your wife around the waist and dance a jig.”
Thoughts Joe and Wanda?
Joe Kerr: Guess I gotta get me some of that meaning, because I haven’t done many jigs lately, or waltzes, or electric slides.
Wanda B. Goode: Agreed. The trick is to help team members to see the meaning in their work (by focusing on the customer) and to create an environment that allows workers to achieve a sense of satisfaction with their work. Gladwell points out that there are 3 things necessary to make work satisfying: autonomy, complexity, and a connection between effort and reward. There is much a manager can do to foster such an environment.
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