In their book, “All In,” co-authors Adrian Gostick and Chester Elton reference the process that Chic-fil-A uses to select owner/operators. The process can take up to a year. Senior Vice President of Operations, Tim Tassopoulus is quoted as follows:
“Fundamentally, the question we ask before we go into business with an independent owner/operator is, Would we want our children to go to work for this person?”
Would your boss want his/her child to work for you, Joe and Wanda?
Joe Kerr: Is the kid male or female?
Wanda B. Goode: I hope so. To be honest, I’ve never really looked at it that way. I suppose it makes a whole lot of sense, though. Team members spend 8 or more hours a day on my watch. That’s a lot. They look to me for guidance, and they expect me to help them grow. I think it’s a good question to ask ourselves, to remind us of the importance of caring for our employees.
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