In his book The Supermanager, Greg Blencoe uses the analogy of changing the oil in your car to demonstrate the importance of listening to team members.
Listening to employees to uncover problems is a lot like changing the oil in your car. If you don’t change the oil, problems will begin to build up until the dreaded day comes when you are stuck on the side of the road after your car has broken down and you have to call a tow truck.
Thoughts Joe and Wanda?
Joe Kerr: I go with the synthetic oil, which means I just pretend to listen, and I don’t have to do it as often!
Wanda B. Goode: Listening is not just good for preventative maintenance. It’s also a great source of new ideas. You can’t be selective though. Some manager will wait to solicit feedback until they are in a jam. Once a car breaks down, the oil change won’t help.
Here are a couple of related posts