Joe and Wanda on Management

Joe Kerr and Wanda B. Goode, two characters from Nick McCormick’s book, “Lead Well and Prosper,” dispense their management wisdom

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Month: May, 2011

ABCs of Feedback

25 May, 2011 (20:39) | Leadership, Management | By: Administrator

Here’s another tidbit from Sean O’Neill’s book, Bare Knuckle Management. It’s about providing feedback to team members. Sean advocates the ABC method.

A – ASK them if you could directly report some feedback
B – State the employee’s observed BEHAVIOR
C – Identify the CONSEQUENCES of the target behavior in a way that, for the specific recipients, is likely to compel them to continue (in the case of a desirable behavior) or stop (in the case of an undesirable behavior) the behavior.

Thoughts Joe and Wanda?

Joe Kerr: Feedback is passé. It might have worked in the old days, but it doesn’t fly anymore. I feed forward instead. Feeding forward is not about dwelling on the past, but about concentrating on the future.

Don’t know about you, but I’m getting kind of hungry. Is it time for lunch?

Wanda B. Goode: There are lots of opinions on feedback. I think most would argue that we don’t do enough of it. I like Sean’s framework. It’s simple and makes a lot of sense. Being specific with the behavior is very important as is relaying consequences.

Here are a couple of related posts…

Overcoming Manager Reluctance/Inability-to-Give-Recognition and Feedback
Suggestions to Stay Happy at the Office

It Takes Two

16 May, 2011 (21:07) | Leadership, Management, Problem Performance | By: Administrator

Just read Sean O’Neill’s book, Bare Knuckle Management and thought I’d share a quote…

It takes two to tango… before you go about “correcting” your employees’ faults and avoiding certain people altogether, take a minute to reflect on anything you’re doing (or not doing) or saying (or not saying) that is making their behavior worse.

Thoughts Joe and Wanda?

Joe Kerr: It may take two to tango, but it only takes one to do the Macarena.

Wanda B. Goode: Managers need to be very comfortable in their own skin to admit that they are contributing to problems. Needless to say, it is very beneficial if they are able to do so, as they frequently either cause or contribute significantly to them.

Here’s a related post…

Fire the Slugs and Other Great No-Nonsense Ways to Retain Your Best People

There are No Longer Consumers, Only Customers

9 May, 2011 (11:28) | Leadership, Management, Podcast - Management Tips | By: Administrator

Wooden Nickel - Management Tips 4

Listen to this Management Tips podcast with best selling author, John Gerzema to find out why the consumer is “out” and the customer is “in,” and what impact that has on you.

icon for podpress  John Gerzema's Management Tip [9:14m]: Play Now | Play in Popup | Download

2011 May Leadership Development Carnival

4 May, 2011 (09:17) | Leadership, Leadership Development, Management | By: Administrator

Dan McCarthy hosts the May, 2011 Leadership Development Carnival at his site, Great Leadership. Sample the dozens of management and leadership articles posted this month.