Here’s another tidbit from Sean O’Neill’s book, Bare Knuckle Management. It’s about providing feedback to team members. Sean advocates the ABC method.
A – ASK them if you could directly report some feedback
B – State the employee’s observed BEHAVIOR
C – Identify the CONSEQUENCES of the target behavior in a way that, for the specific recipients, is likely to compel them to continue (in the case of a desirable behavior) or stop (in the case of an undesirable behavior) the behavior.
Thoughts Joe and Wanda?
Joe Kerr: Feedback is passé. It might have worked in the old days, but it doesn’t fly anymore. I feed forward instead. Feeding forward is not about dwelling on the past, but about concentrating on the future.
Don’t know about you, but I’m getting kind of hungry. Is it time for lunch?
Wanda B. Goode: There are lots of opinions on feedback. I think most would argue that we don’t do enough of it. I like Sean’s framework. It’s simple and makes a lot of sense. Being specific with the behavior is very important as is relaying consequences.
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