Joe and Wanda on Management

Joe Kerr and Wanda B. Goode, two characters from Nick McCormick’s book, “Lead Well and Prosper,” dispense their management wisdom

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Month: April, 2011

Incivility in the Workplace

25 April, 2011 (17:27) | Leadership, Management, Workplace Dynamics | By: Administrator

While paging through my Alma Mater’s alumni business magazine, I came across a story about faculty member, Christine Porath’s book, The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It.

Apparently, via surveys, Porath has found that 96 percent of people have experienced incivility in the workplace. She also did some work to quantify the dollar impact of the bad behavior. In a study with Cisco she deduced that if a mere one percent of employees experienced workplace incivility, the cost would be $12 million in lost work time and employee departures.

Thoughts Joe and Wanda?

Joe Kerr: Where there are people, there is incivility. I just happen to be better at it than most. Fight fire with fire!

Wanda B. Goode: I actually agree with Joe’s first statement, but that doesn’t mean we should throw up are hands in defeat. We ought to do our best to limit the bad behavior. I haven’t read Christine’s book, but I’ve read Nick McCormick’s Acting Up Brings Everyone Down which broaches the same subject. There is definitely a better way. It is interesting that efforts are underway to put a dollar value on the resulting lost productivity. Not sure that will be enough though. Unless there is a direct cause and effect link between incivility and lost dollars, I fear there won’t be much of a priority placed on improving.

Here’s are some related posts…

Executive Lecture Preview: Managing Workplace Incivility
Cost of Workplace Incivility
Workplace Incivility on the Rise: Four Ways to Stop It

Goal Creation vs. Implementation

18 April, 2011 (22:08) | Leadership, Management, Strategy/Goals | By: Administrator

In his new book, Hard Goals, Mark Murphy talks about the importance of setting the right goals – goals that are “good enough.” He believes that the goal itself is much more important than the implementation, because if the goal is really good, the implementation will take care of itself. For example, if he had a goal to eat more chocolate cake, the implementation wouldn’t be much of a problem.

Thoughts Joe and Wanda?

Joe Kerr: It appears a few people in my group have that very goal, and they are succeeding tremendously.

Wanda B. Goode: I guess the reason some emphasize implementation is because so many leaders have had seemingly wonderful strategies and goals, but they frequently just die on a vine. Murphy would probably argue that either they weren’t really good goals after all, or that they may have been good goals, but others were not convinced they were.

That’s the challenge I suppose. How do we make goals more compelling to those required to accomplish them? The cake goal is all about short-term gratification. It is more difficult to create goals that can generate sustained enthusiasm. It can be done though, and Mark gives some tips for doing so in his book.

Here’s a related post…
Strategy IS Execution: Don’t Shoot Yourself in the Foot

Are Your Goals HARD?

11 April, 2011 (21:05) | Leadership, Management, Personal Development, Podcast - Management Tips, Strategy/Goals | By: Administrator

Wooden Nickel - Management Tips 4

Forget SMART goals. Mark Murphy, CEO of Leadership IQ, explains how to set HARD goals. Listen to this Management Tips Podcast to find out more.

icon for podpress  Mark Murphy's Management Tip [12:48m]: Play Now | Play in Popup | Download

2011 April Leadership Development Carnival

4 April, 2011 (20:27) | Leadership, Management | By: Administrator

Sharlyn Lauby hosts the April, 2011 Leadership Development Carnival at her site, Hr Bartender. Sample the dozens of management and leadership articles posted this month.