Month: July, 2010
In his book, Soup: A Recipe to Nourish Your Team and Culture, Jon Gordon has the following to say about communication…
As companies, we spend millions of dollars communicating and advertising to our customers attempting to earn their trust, and yet we spend so little effort communicating and advertising to our most important customers – our employees.
Thoughts Joe and Wanda?
Joe Kerr: Drivel.
Wanda B. Goode: Agreed – with Jon, not Joe! Sometimes we don’t communicate because we overlook its importance. Usually, though, it’s because we are afraid. Either we don’t trust our employees with the information, or we hoard it ourselves for job security.
Without communication, there is no trust. Without trust, there is no engagement. When in doubt, over-communicate. It truly is worth it.
Here are a couple of other posts on communication.
In his book, The Power of Positive Thinking, Norman Vincent Peale tells the story of a trapeze artist instructing his students in the skills of his craft. When it comes time to demonstrate one of the skills a student freezes with fright. He can’t move a muscle. The instructor puts his arm around the boy and says, “Son, you can do it, and I will tell you how… throw your heart over the bar and your body will follow.”
Thoughts Joe and Wanda?
Joe Kerr: If you work with me, you better throw that heart pretty high, because I’ve raised the bar. And just to show how I play as hard as I work, come on down to the real bar after work and I’ll show you how to raise the roof and maybe even a little bit of cain! We’ll see if you have the heart to hang!
Wanda B. Goode: I love the saying. We do have a tremendous amount of power within us. Our hearts and minds take the lead. Get the faith and beliefs going in the right direction and great things will happen.
Here are a couple of related posts
I was over at benchmarklearning.com recently, and within the description of a training course on organizational change management there was the statement, “Organizations reach their goals through projects; projects require that people change. BUT as a wise man once told me, the only person who really likes change is a wet baby; and, even they usually kick and scream throughout the change process!”
Isn’t that the truth?
Joe Kerr: When it’s time to change you’ve got to rearrange, who you are into what you’re gonna be… Shanana na na na na na na Shanananana!
Wanda B. Goode: True enough. The way to reduce the kicking and the screaming is through frequent and sustained two-way communication and good training. Of course if those “inflicted” with the change can’t be convinced of the benefit of the change, you’re in for a rough colicky stretch.
Here’s another post on change.
The “Six Month Rule” of Organizational Change – It’s All Personal!
The July, 2010 Leadership Development Carnival is up at Dan McCarthy’s Great Leadership site. There are about 40 management and leadership articles available this month. Enjoy.