The following is an excerpt from Jack Hayhow’s book, The Wisdom of the Flying Pig.
“On boss’ day, 1994 the employees of Southwest Airlines bought and paid for this ad in USA Today…”
- For remembering every one of our names.
- For supporting the Ronald McDonald House.
- For helping load baggage on Thanksgiving.
- For giving everyone a kiss (and we mean everyone).
- For listening.
- For running the only profitable major airline.
- For singing at our holiday party.
- For singing only once a year.
- For letting us wear shorts and sneakers to work.
- For golfing at the LUV Classic with only one club.
- For outtalking Sam Donaldson.
- For riding your Harley Davidson into Southwest Headquarters.
- For being a friend, not just a boss.
Happy Boss’ Day from Each One of Your 16,000 Employees.
I had never seen that before. It certainly speaks volumes about Herb Kelleher’s leadership of Southwest.
Thoughts Joe and Wanda?
Joe Kerr: Sweet. On my birthday my admin got me a GPS. Not bad, huh? And that’s from a gal that make one tenth what I do.
Wanda B. Goode: It’s obvious that Herb cares about the employees of Southwest and that they in turn care about him, which, no doubt, has contributed to Southwest’s success over the years. Unfortunately, it’s an approach that few have embraced.
For a very interesting post on Southwest and its approach to customers and its employees, click here.
… and here is a post that focuses on HR, and is all about the importance of caring for the people. It references the following Herb Kelleher quote.