In his book, Don’t Call Me Coach: A Lesson Plan for Life, Phil Martelli states the following…
“I believe that whether you’re a parent, a coach, a teacher, a CEO, an office manager, a professional, or several of the above, you want the people who represent you to handle themselves in a certain way. Think of yourself as, say, a bartender, a bartender for life. Your success every night depends not only on your skill in mixing drinks but on your ability to listen, to communicate, to empathize, to sense how a person feels, to perceive a situation or a scenario. Quite a set of “people skills” are involved. Aren’t they similar to the skills we expect all our coaches, our teachers, and our managers to master? If you’re as attentive to body language and your surroundings as a skilled bartender has to be, you are bound to relate better to everyone around you.”
Joe Kerr: OK Phil Martini. Next time I order a Dewars on the Rocks I’ll ask the punk for some pointers. Better yet, I’ll hire him to head up one of my teams. He can do some brown bag sessions on how to make small talk and be nice to people.
Wanda B. Goode: There’s no doubt a good manager needs to develop people skills. The thing I particularly like about the analogy is that bartenders must earn their pay via their people skills each and every day. I think if all managers approached their jobs similarly, there would be a lot more joy and productivity in the workplace.
To read more about on simple people skills, check out this post.