Most managers have to balance people, customers, and financials. They are called on to make difficult decisions. Let’s check in with Joe and Wanda and see how they approach difficult decisions.
Joe Kerr: I made my best decision a long time ago. It was to never, ever make a difficult decision. Doing so has only gotten me into trouble. I Stick with the policies and procedures and directives from my boss. If someone is looking for a decision that falls outside that area, I simply stall, ignore the issue completely, or let one of my reports handle it. Usually, over time, it will go away. Occasionally there is some fall out, but I’ve never heard of anyone getting fired for being slow to make a tough decision. I’m in it for the long haul. This one decision has served me quite well over the years.
Wanda B. Goode: Making tough decisions is what a manager’s job is all about. I have improved with experience, but it doesn’t seem to ever get any easier. In general, What I like to do when confronted with a tough decision is: quickly collect information surrounding the issue (delaying can be crippling to the organization); come up with a couple of options; evaluate the pros and cons of each; and then pull the trigger. I monitor the results and take corrective action as necessary. Occasionally I’m wrong and an apology is necessary. It’s all part of the learning process. I just try to learn from the mistakes and try not to repeat them.