In a 2007 white paper on Empathy in the workplace, researchers with the Center for Creative Leadership share results of a study they performed. It indicates that manager empathy is positively related to overall job performance. The paper also references a 2009 study which claims that 50% of managers are seen as poor performers or failures in their jobs. So why not teach managers to be a little more empathetic?
Thoughts Joe and Wanda?
Joe Kerr: Well, I’m a terrific manager, so either I’ve learned to successfully compensate for my lack of empathy, or I’m incredibly empathetic and don’t even realize it!
Wanda B. Goode: Might as well try something! Selling the advantages of the softer side of management is tough, but this study should help as it points to a positive correlation to hard results.