While paging through my Alma Mater’s alumni business magazine, I came across a story about faculty member, Christine Porath’s book, The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It.
Apparently, via surveys, Porath has found that 96 percent of people have experienced incivility in the workplace. She also did some work to quantify the dollar impact of the bad behavior. In a study with Cisco she deduced that if a mere one percent of employees experienced workplace incivility, the cost would be $12 million in lost work time and employee departures.
Thoughts Joe and Wanda?
Joe Kerr: Where there are people, there is incivility. I just happen to be better at it than most. Fight fire with fire!
Wanda B. Goode: I actually agree with Joe’s first statement, but that doesn’t mean we should throw up are hands in defeat. We ought to do our best to limit the bad behavior. I haven’t read Christine’s book, but I’ve read Nick McCormick’s Acting Up Brings Everyone Down which broaches the same subject. There is definitely a better way. It is interesting that efforts are underway to put a dollar value on the resulting lost productivity. Not sure that will be enough though. Unless there is a direct cause and effect link between incivility and lost dollars, I fear there won’t be much of a priority placed on improving.
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