In the book, The Orange Revolution: How One Great Team Can Transform an Entire Organization, coauthors Adrian Gostick and Chester Elton bring up the topic of manager accessibility…
When managers and team members aren’t accessible, team members feel like islands unto themselves. This leaves room for hidden information, lost productivity, incorrect outcomes, and disengaged team members… Similar to the parent that has no time for his children or significant other, a lack of accessibility sends a set of negative messages to the people at work that we need the most: that they aren’t important to us or the team, that their peers are more important than they are, and that their ideas, questions, and concerns aren’t relevant.
Thoughts, Joe and Wanda?
Joe Kerr: Are you kidding me? My boss is a thousand miles away from me. Every time she swoops into town, she gives me more work. The less I see of her the better.
Wanda B. Goode: As much as some people claim that they don’t need face time with their managers, I believe most would like more than they currently get. People like to feel appreciated, and one way managers can show appreciation is to give team members their time and attention. It can be difficult with distributed teams and limited travel budgets, but regular one-on-one meetings via conference call can be a very effective alternative to in-person discussions.
A couple of related posts: