Title: Crucial Confrontations: Tools for Resolving
Broken Promises, Violated Expectations, and Bad
Author: Kerry Patterson, Joseph Grenny, Ron
McMillan, Al Switzler
There are typically two ways that people deal with broken promises,
violated expectations, and bad behavior – fight or flight, with flight being the
most common. This book offers a third and far better alternative – safe
confrontation. The authors steps the reader through a simple model for
doing so. Although the model is simple, the execution will require some
practice. A web site is available to assist with additional samples and
As there is no shortage of broken promises, etc. in all facets of life, who
couldn’t benefit from some help in this area? As an added bonus to the
oodles of sound, practical advice, the authors deliver the material with a bit
of an edge to keep things interesting from cover to cover.
Read and heed all. Read and heed!
V E N T U R E S , L L C